SAPATIX
LEGAL / REFUND POLICY

Refund & Cancellation Policy

Last Updated: January 2026

1. Overview

At SAPATIX, we strive to ensure that our spatial intelligence platform meets your operational needs. This Refund & Cancellation Policy outlines the conditions under which cancellations are processed and refunds may be granted.

2. Subscription Cancellations

If you are subscribed to a self-serve or standard monthly/annual plan (such as our Starter or Professional tiers), you may cancel your subscription at any time through your account dashboard or by contacting our support team.

  • Cancellation Effect: Upon cancellation, you will retain access to the Services until the end of your current paid billing period.
  • Auto-Renewal: Subscriptions automatically renew unless canceled prior to the renewal date. We do not provide prorated refunds for mid-cycle cancellations.

3. Refund Eligibility

Due to the enterprise nature of our infrastructure and the immediate computing resources provisioned upon account activation, all payments are generally non-refundable, except in the following situations:

  • Service Outage: If SAPATIX fails to meet the uptime commitments specified in your Service Level Agreement (SLA), you may be eligible for service credits as defined in the SLA.
  • Billing Errors: If you believe you were incorrectly charged, you must notify us within thirty (30) days of the charge to request a correction or refund.

4. Enterprise & Custom Deployments

For customers on our Business or Enterprise tiers, or those who have engaged us for custom deployments, hardware integration, or professional services, cancellation and refund terms are strictly governed by your specific Master Services Agreement (MSA) or Order Form. Custom deployment costs and professional services fees are entirely non-refundable once work has commenced.

5. How to Request a Cancellation or Refund

To initiate a cancellation or request a refund review under the exceptions listed above, please email our billing department. Include your account details and the reason for your request.

Email: support@sapatix.com

6. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the website, but will not affect previously processed payments or existing, active enterprise contracts until their renewal date.